Late, missed or damaged issues.

Late or missed issues

Entrepreneur publishes 8 issues a year. Your first issue will arrive generally 5 to 6 weeks after receipt of your subscription order. Subsequent issues should arrive by the third week of the month previous to the issue cover date. Delivery to mailing addresses outside of the United States may take an additional two weeks for arrival.

If it doesn’t arrive by the dates indicated below, we may have an incorrect address on file or we may not have received your payment. Log into your account to verify if your name and address are correct before contacting us. Other factors that may cause a missed issue are:

  • A recent change of address
  • Your subscription has expired or has not yet started
  • Your payment has not yet been received
  • Postal delivery delays due to severe weather

If none of the above applies, report the missed issue online (after logging in). We will extend your subscription to compensate for the missed issue.

Damaged issues

If your issue frequently arrives damaged and your mailbox is sufficiently sized, check with the post office to determine that your magazine arrives there in good condition. You may file a complaint with your post office by requesting a postal tracking or Electronic Publication Watch. If this is an isolated event, report a damaged issue online (after logging in). We will extend your subscription to compensate for the damaged issue.

 

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